jobs

posted: 07/28/2026

Categories: Customer Service, Other

Assistant Property Manager

The mission of RHF (Retirement Housing Foundation), a national non-profit organization, is to provide various housing options and services for older adults, low-income families and persons with disabilities, in an environment which enhances their quality of life-physically, mentally and spiritually. RHF is committed to serving its residents and their local communities.

Please visit our website at www.rhf.org for additional company information. RHF is an equal opportunity employer.

Job Description:
The Assistant Property Manager at Slate Creek, an affordable senior housing community in Effingham, IL, supports the Property Manager in overseeing daily operations, leasing activities and regulatory compliance.

This role requires close interaction with residents, applicants, vendors, RHF corporate teams, and regulatory agencies to ensure the community operates efficiently and in full compliance with HUD program requirements. The ideal candidate is highly organized, detail-oriented, and resident-focused, with the ability to manage certifications, leasing functions, and administrative responsibilities in a fast-paced senior housing environment while demonstrating patience, professionalism, and compassion.

Key Responsibilities:

• Daily Operations & Administrative Support
• Answer incoming calls, assist callers, or route detailed messages to the Property Manager or Maintenance team.
• Manage correspondence with residents, staff, vendors, community officials, and investors.
• Coordinate appointments with residents and applicants and gather required documentation.
• Maintain accurate, organized, and compliant resident, applicant, and property files.
• Manage and maintain the applicant waitlist, including scheduling interviews and updating application statuses.
• Process, track, and follow up on maintenance work orders using RealPage OneSite.
• Monitor office supply levels and notify the Property Manager when replenishment is needed.
• Update resident and applicant information in OneSite as required.
• Perform additional administrative duties as assigned.

LIHTC Compliance & Certifications:

• Process initial certifications and annual recertifications accurately and on time.
• Verify household income, assets, student status, and program eligibility in accordance with HUD regulations.
• Ensure all certification documentation is complete, accurate, and submitted within required deadlines.
• Maintain compliance with Fair Housing regulations, LIHTC guidelines, and FPM policies.
• Assist with preparation for compliance reviews, audits, and inspections. Identify and resolve discrepancies to maintain regulatory compliance.

Leasing & Occupancy Management:

• Assist with leasing activities, including showing units to prospective residents.
• Process rental applications and ensure completion of required documentation.
• Coordinate move-ins, move-outs, and unit transfers in compliance with LIHTC rules and property policies.
• Maintain accurate occupancy records and support efforts to achieve and sustain full occupancy.

Resident Relations:

• Serve as a primary point of contact for residents and applicants.
• Address resident concerns with professionalism, empathy, and discretion.
• Clearly communicate policies, procedures, and community updates.
• Support positive resident engagement and a respectful community environment.