jobs

posted: 02/19/2026

Categories: Technicians

Server Support Technician

Job Description
Dynamic Server Support/Server Support Technician is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. This position is PT permanent working on Dell, and Lenovo computers doing warranty work for those customers.

You must have experience working on desktops, laptops, and servers doing hardware replacement.

• Paid Training for Dell Certifications
• Company Cell phone
• Part-time position up to 29.5 hours/week, pays an hourly rate plus mileage reimbursement. Additionally, you will be paid an incentive of $20 for every work order completed.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Requirements:
Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair tool kit