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It goes without saying that outstanding customer service is now an imperative for business success. Customers don’t need much of an excuse to head right over to your competitor or search elsewhere on the Internet if your business falls even the slightest bit short in the level of service you provide. And needless to say, in today’s fiercely competitive business climate, you can’t afford to lose even one customer.

Most customers won’t even consider doing business with you unless you have a reputation for consistently great customer service. Even if you do, there’s always room for improvement. Companies known for outstanding service are never satisfied where they are. They are always seeking new ways to make their level of service stand out in the minds of their customers.

Noted author Christine Corelli has worked with an abundance of companies known for World Class Customer Service. She will provide you with ideas, skills, and best practices and a seven-step process that will dramatically improve the level of service you now provide.

Continuing Education Offered: 2.50 HRCI, 2.50 SHRM, 2.50 HR Compliance Certificate Credits, and 2.50 Management/Supervision Compliance Certificate Credits.